20oz Signature Large Tumbler Candle - Yankee Candle

Hello, Thank you for sharing your feedback, and we are very sorry to hear about your experience with the Amber & Sandalwood Large Tumbler Candle. This fragrance is crafted to be warm, smooth, and softly layered, featuring rich amber, creamy sandalwood, and subtle musk notes for a calming, sophisticated atmosphere. Compared to some of our fresher or sweeter scents, Amber & Sandalwood is intentionally more understated and comforting rather than bold or sharp. Because of this, its fragrance throw can feel lighter, especially in larger rooms or open spaces. To help ensure the best performance, we recommend burning the candle long enough for the wax to melt fully across the surface (about 3–4 hours), trimming the wick to ¼ inch before each use, and placing the candle away from drafts or strong air circulation. These factors can significantly impact how fragrance is dispersed. That said, if you’re experiencing no scent at all, we understand how frustrating that can be and recognize that it may indicate a quality issue. If you need our help, please contact our Consumer Care team, or you can also check at the bottom of our official website under customer service to contact us via email. We are looking forward to hearing from you! Thank you! Yankee Candle Consumer Care

Hello, thank you for taking the time to share your experience with our Spiced Pumpkin Large Tumbler Candle. We’re truly sorry to hear that the fragrance throw felt minimal and didn’t live up to what you’ve enjoyed from this scent in the past. Spiced Pumpkin is designed to deliver a warm blend of baked pumpkin, cinnamon, clove, and nutmeg, and we understand how disappointing it can be when those notes don’t come through as expected. While factors such as room size, airflow, and burn time can affect fragrance strength, your feedback suggests we missed the mark for you and that’s not the experience we aim to provide. We appreciate you calling out the difference compared to earlier versions. Comments like yours are shared directly with our product and quality teams and play an important role in ongoing fragrance evaluations and improvements. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hello, We are sorry for the inconvenience. Please contact the Customer Service of Target to get the issue resolved. Take into consideration that the rating and review system are for the product and not for the store, orders or delivery issues. The products MUST arrive in good condition and this is the responsibility of the store and not the brand. Thanks so much. Have a wonderful day. —Yankee Candle Customer Care